Shipping policy

At NILA RITUAL, we are committed to preparing and shipping your orders with care to ensure the best possible experience.

Order Processing

• Orders are processed within 1–3 business days, excluding weekends and public holidays.

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Methods and Delivery Times

Delivery times are estimates provided by carriers and may vary depending on destination.

• Canada

Standard shipping: approximately 2–7 business days

• United States

Standard shipping: approximately 5–10 business days

• International (including France and Europe)

Standard shipping: approximately 6–15 business days

Delivery times may be affected by customs processing, weather conditions, or peak periods.

Shipping Fees

• Shipping fees are calculated at checkout based on destination and order weight.

• Free shipping is not offered, unless explicitly stated on the website.

Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Delays and Lost Packages

• NILA RITUAL is not responsible for delays caused by shipping carriers or customs authorities.

• If you experience an issue with your delivery, please contact us at nilaritual@gmail.com, and we will do our best to assist you.